Condiciones de las reservas

1. Scope of application, content of the contract, applicable law

Only the following General Commercial Conditions of Autocaravana Bonita, (hereinafter, the "landlord") are valid. Those conditions of the lessee that differ or are contrary to the General Commercial Conditions of the Lessor will not be accepted. The latter will also be valid when the lessor rents the motorhome without reservation to the lessee, even knowing the different conditions of the lessee.
The purpose of the contract formalized with the lessee is only the rental of the motorhome. The lessee will not owe the benefits of the trip or, above all, all of the latter.

Signing the check-out sheet on the day of vehicle collection will imply acceptance of the rental conditions described below.

2. Minimum age

The renter and each of the drivers must be at least 28 years old. And be in possession of a class B driving license that is more than five years old or the corresponding national permit. If you are not a resident of the EU, you must be in possession of an international driving permit. In order to deliver the motorhome it is absolutely necessary that the lessee and/or the driver(s) present the driving license and the valid passport/national identity document. In the event that the delivery is delayed for not presenting these documents, said delay must be assumed by the lessee. If the aforementioned documentation cannot be presented at the agreed time for delivery or within a reasonable period of time, the lessor will be authorized to cancel the contract. The established cancellation conditions will apply. The rental company or official authorities may require the presentation of the international driving license (in the case of non-EU resident clients).


Only the lessee and any additional drivers who have registered with the reservation may drive the vehicle.

3. Prices

The rental prices are derived from the lessor's price list in force at the time of formalizing the contract. The minimum rental period established during certain times of the year is also derived from the lessor's price list in force at the time of signing the contract. Depending on the rental days reserved, the prices that appear on the list for the corresponding season will be valid. The minimum rental is three days.

The corresponding rental prices include: VAT, unlimited mileage for rentals of more than seven days, comprehensive insurance with an excess of 800 euros. 
Rentals of less than 7 days have the mileage limited to 300km/day. Excess mileage will be billed at €0.25/km.

The rental period begins with the collection of the motorhome by the lessee at the rental center and ends with the collection of the vehicle by the employees of the rental center.

If the motorhome is returned after the time agreed in writing has elapsed, the lessor will charge the amount of €25 for each hour of delay (however, the maximum price for each day of delay will be that corresponding to a whole day). The lessee will assume the expenses derived from the fact that another lessee or another person asserts his rights against the lessor, due to a delay in the delivery of the vehicle, attributable to the lessee.

If the vehicle is returned before the contracted rental period elapses, the full contractually agreed rental price must also be paid.

4. Bookings

Reservations will only be binding after confirmation by the lessor.

The lessor reserves the right to transfer the vehicle reserved by the client to one of the same or similar range.
To confirm the reservation, a deposit of 30% of the total rental amount must be paid. Once payment is received, the tenant will receive confirmation of the reservation. From this moment the reservation will be binding for both parties. In the event that the lessee does not meet the term established in the offer, the reservation will cease to be binding on the lessor.

In the event that the client terminates the binding reservation, the latter must pay the following cancellation fees calculated from the first confirmed reservation:

Between 60 and 30 days before the start of the rental, 50% of the amount of the reservation.
Between 30 and 15 days before the start of the rental, 80% of the amount of the reservation.
Less than 15 days or in case of not picking up the vehicle, 100% of the amount of the reservation.

5. Terms of payment, deposit and franchise

30% of the expected rental price based on the dates indicated must be deposited in the account that the landlord will provide to the tenant, to make the reservation effective.

15 days before the collection of the vehicle, the lessee will pay the remaining amount.

On the day the vehicle is collected, two payments will be made by credit card:
700 euros as a Deposit and as a guarantee of faithful compliance with the obligations of this contract. (MasterCard or Visa).
800 euros in concept is Franchise of the insurance to all risk of the vehicle.

* DEPOSIT: The amount of the deposit will be used in case of damage inside the vehicle or breach of contract obligations.
* EXCESS: The amount of the excess will be used in the event of an accident or damage to the exterior of the vehicle.

Once returned, the vehicle will be examined within a maximum period of 72 hours. In case of damage due to misuse, the amount that the client must pay will be determined. This amount will be deducted from the deposited deposit, accepting the lessee to pay the difference if the cost of the damages exceeds the value of the deposited deposit. If it is not possible to assess the damage immediately, the lessor will have 40 days to make the settlement and return the deposit if applicable or claim the difference between it and the cost of the damage.

The lessee expressly agrees to pay the lessor:
At the time of the return of the vehicle, the amount of the mileage for three-day rentals, calculated according to the current rate, and/or the additional charges arising from the application of these General Rental Conditions.
The amount of all kinds of fines, judicial and extrajudicial expenses derived from any traffic infraction or of any other class, that are directed against the vehicle, the lessee or landlord, derived from the validity period of this rental contract, unless that have originated through the fault of the lessor.
In the event that the vehicle was retained or seized due to the lessee's fault, all expenses will be borne by him, including the lost profits of the leasing company during the time the vehicle is immobilized.
Expenses incurred by the lessor (including Lawyers and Solicitors' fees) in claiming the amounts owed by the lessee under this contract
The vehicle has an all-risk insurance with excess (does not include the personal effects of the lessee and companions). In case of accident or theft, the lessee will be responsible for the amount of €800 per claim.
If the lessee is late in making payments, interest will be applied for late payment in accordance with current legal provisions.

6. Delivery and return of the vehicle

The delivery and return of the vehicle can be made from Monday to Sunday.
As a general rule, vehicle deliveries will be made after 9:30 a.m.; Returns must be made before 8:00 p.m.
Unauthorized delays in the return will be penalized with a daily rate of triple the amount applied in the contract. Any justified cause of force majeure that prevents the return on the agreed day, must be immediately communicated to the lessor so that he accepts it; Otherwise, it will be considered an unauthorized delay.
If the lessee wishes to extend the lease, he must request it from the lessor at least three days before the end of the contract. The eventual confirmation of the extension will be subject to the availability that the lessor currently has, therefore the latter does not assume any prior commitment.
Any alteration of the rental dates must be previously authorized by the landlord. Failure to comply with this condition empowers the lessor to take charge of the vehicle or require it in court. The lessor reserves the right to obtain the return of the vehicle, at any time during the term of this contract, if its use contravenes the provisions of the same.

7. Cleaning and care

 

The vehicle must be returned in the same clean conditions as those delivered at the start of the rental and with the gray water and toilet tanks empty. Otherwise, the following rates will apply:

Internal cleaning 100 euros
Toilet tank emptying 80 euros
Gray water emptying 80 euros

The diesel tank is delivered full, and it must be returned in the same way, otherwise the necessary liters for its filling and a 50-euro penalty will be charged.

The fact of filling the drinking water tank with diesel or another fuel, or the diesel tank with water or another fuel, will imply that the lessee assumes the total cost of the repair.

SMOKING is PROHIBITED inside the vehicle. Failure to comply with this rule will be penalized with 100 euros.

The loss of the vehicle documentation (ITV and circulation permit) will entail a penalty of 250 euros.

8. Prohibited uses, maintenance and protection obligations

The lessee acknowledges that he receives the vehicle in perfect mechanical condition, provided with the necessary documentation and with the appropriate tools, tires and accessories, and undertakes to keep it in good condition. Likewise, it undertakes to respect at all times the obligations and limitations described in the current Traffic Code and undertakes to:
Do not allow other people to drive it other than himself or those who are expressly authorized.
Do not carry more passengers than those specified in the vehicle documentation.
Do not sublet or transport people for commercial purposes and any other use that is not included in the contract
Do not transport any type of merchandise, drugs, toxic or flammable products.
Not assign its use to third parties for free or for profit and not help criminals
Do not commit crimes, even if they are only punished according to the legislation in force at the scene
Do not drive the vehicle in inferior physical conditions caused by alcohol, drugs, fatigue or illness
Do not travel outside the road network or on any unsuitable terrain, nor participate with the vehicle in sports, resistance, races or other events that may damage it
Do not use it to push or tow other vehicles or trailers
Do not unseal or manipulate the odometer, having to immediately notify the lessor of any fault in it
Do not circulate outside the following countries, without the express authorization of the lessor:
Germany, Andorra, Austria, Belgium, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Slovak Republic, Slovenia, Spain, Finland, France, Great Britain, Greece, Holland, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania , Luxembourg, Malta, Norway, Poland, Portugal, Sweden and Switzerland.

It is expressly prohibited to travel to any country that is at war or armed conflicts.
Have the vehicle properly parked and guarded when not in use and protect it from deterioration due to frost, hail or any other atmospheric phenomenon likely to cause significant damage
The lessee is expressly prohibited from changing any technical characteristics of the vehicle, the keys, locks, equipment, tools and/or accessories of the vehicle, as well as making any modification to its exterior and/or interior appearance, unless expressly authorized in writing by the lessor. In case of infringement of this article, the lessee will bear all the costs of reconditioning the vehicle to its original state, and must also pay compensation for the immobilization of the vehicle until it is fully repaired.
The vehicle must be properly cared for and treated, as well as properly locked. Technical standards must be taken into account, as well as the determining provisions for use. The condition of the vehicle must be checked, especially the water and oil level, as well as the tire pressure. The lessee agrees to regularly check if the rental motorhome is in perfect condition to drive safely.
Smoking is prohibited in all vehicles. The cleaning expenses, derived from any non-compliance, will be borne by the lessee. Likewise, the latter must assume the expenses derived from ventilation or the elimination of the smell of tobacco, including the losses generated by the impossibility of renting the vehicle for some time due to this reason.
In case of verifying that the provisions of the previous paragraphs have been infringed, the landlord may immediately terminate the rental contract.

9. Behavior to follow in case of accident

In the event of an accident, theft, fire or damage caused by game animals, the lessee must immediately inform the police and the lessor by calling the telephone number of Autocaravana Bonita (653012099) no later than the day after the day of the accident. Claims to the contrary will not be accepted.
Responsibility for the event will never be recognized or prejudged, except for the "Friendly Declaration of Accidents". The lessee must obtain all the information from the opposing party and from the witnesses, which, together with the details of the accident, will be sent to the lessor within the indicated period. Immediately notify the authorities of the accident if the other party is at fault. The accident report must be duly completed and signed at the latest when the vehicle is returned to the lessor. The document must include the name and address of the persons involved, their driving license data, the data of the opposite with the name of the Insurance Company and the policy number, the data of any witnesses, as well as the license plates of affected vehicles.
In case of robbery or theft of the vehicle, it will be reported to the competent authority immediately, communicating it and sending a copy of the complaint to the lessor, along with the vehicle keys, within a maximum period of 24 hours; Otherwise, the insurance and coverage contracted will be without effect.
Even in cases of uncontested damage, regardless of its severity, the lessee must draw up a comprehensive written report for the lessor together with a sketch. If the renter does not make the report – whatever the reason and thus prevents the insurance company from paying the damages, the renter will be obliged to pay the corresponding amount in full.
Do not leave the vehicle without taking the appropriate measures to protect and safeguard it. If necessary, contact the Roadside Assistance Company contracted with the Insurer
In the event of non-compliance by the lessee with any of these measures, if applicable, the lessor may claim from the lessee damages and losses caused by the latter's negligence, including the loss of profits of the lessor during the time the vehicle is immobilized. .

10. Motorhome Defects

The rights to compensation for damages of the lessee for defects not attributable to the lessor are excluded.
When returning the vehicle, the lessee must indicate in writing to the lessor the defects that he has detected in the motorhome or its equipment once the rental period has started. The rights to compensation for damages are excluded in the event of defects indicated later, unless said claim is motivated by non-obvious damage.

11. Repairs, replacement vehicle

The normal mechanical wear of the vehicle is assumed by the lessor. When the duration of the route or the state of the roads make it advisable, the necessary maintenance operations will be carried out in an official service of the vehicle brand.
Stop the vehicle as soon as possible when any warning light indicating an anomaly in the operation of the vehicle comes on, and you must contact the lessor or the Assistance Company arranged by the lessor and only with the lessor, and must go exclusively to an official service of the brand , unless expressly authorized by the lessor.
The lessee may order those repairs that are necessary to guarantee the safety during the operation and circulation of the vehicle during the rental period and that do not exceed €150. For this, it will only be necessary to have the approval of the lessor. The latter will assume the costs of the repair if the original receipts and the changed parts are delivered, provided that the lessee is not responsible for the damage according to section. Damages that affect the tires are excluded from this rule.
In the event that a repair of these characteristics is necessary due to damage attributable to the lessor and the lessee is not responsible for solving it, the latter must promptly notify the lessor of the damage in question and grant a reasonable period of time for its repair. The lessor will not be responsible for the specific conditions of each country (eg infrastructure), which lead to a delay in making the repair.
In the event of any breakdown of the elements of the passenger compartment, the lessee must immediately notify the lessor from whom he will receive the appropriate instructions for its repair.
In the event that through no fault of the lessee, the motorhome suffers serious damage or it is foreseen that the vehicle cannot be used for a long period of time or must be withdrawn from circulation, the lessor, if available to put available to the lessee within a reasonable time, a replacement vehicle equivalent in the number of seats or higher, a termination of the contract would be excluded.
In the event that the lessee is at fault, the motorhome suffers serious damage or it is foreseen that the vehicle cannot be used for a long period of time or must be withdrawn from circulation, the lessor may refuse to offer a replacement vehicle. In this case, a termination of the contract by the lessee is excluded. If the lessor is available to make a replacement vehicle available to the lessee, he may charge the lessee any expenses derived from it.

12. Tenant liability, all risk insurance

According to the principles of all-risk insurance, in the event of comprehensive damage, the lessor will exempt the lessee from liability for material damage, with an excess of €800, which must be assumed by the lessee.
The lessee, under no circumstances, will be exempted from his responsibilities, civil, administrative, criminal or of any kind that are the consequence of an accident or malicious behavior.
The exemption from liability will not take effect if the lessee omits any of the rules indicated in all the points of the previous sections.
The exemption from liability will not proceed in the event that the lessee has caused damage in a premeditated or negligent manner.
Likewise, the lessee must respond in case of willful behavior in the following cases:
If the lessee does not respect the rules and the current traffic code, the country where he is driving.
If the damages are due to reckless driving under the influence of drugs or alcohol
If the lessee or the driver, to whom the lessee has left the vehicle, flees in the event of an accident
If the lessee, contrary to the established obligation, does not notify the police in the event of an accident, except in the case that this infraction has not influenced the verification of the reasons for the damage or the extent of the latter.
If the lessee breaches other obligations, except in the case that this breach has not influenced the verification of the reasons for the damage or the scope of the latter
If the damage is due to prohibited use.
If the damages are due to a breach of the established obligation.
If the damage has been caused by an unauthorized driver, to whom the lessee has left the vehicle
If the damages have been caused by not taking into account the dimensions of the vehicle (height, width, length)
If the damage is due to non-compliance with the provisions relating to additional charge
The lessee will be responsible for all expenses, fees, fines and sanctions related to the use of the vehicle, which are claimed from the lessor, except if it is due to causes attributable to the latter.
If there are more tenants, they will respond as joint debtors.

In the event of theft inside the vehicle, the comprehensive insurance is not responsible for stolen personal items.

Comprehensive vehicle insurance IS NOT TRAVEL INSURANCE and therefore does not cover cancellations before or during the course of the trip. If you want to anticipate unforeseen events and know what type of coverage these insurances offer, we leave you a link with practical and very interesting information on the subject: www.acierto.com/seguros-viaje

13. Landlord's liability, prescription

The lessor delivers the vehicle in perfect condition, having carried out all the checks and maintenance necessary for its proper functioning. It will not be responsible for mechanical failures or breakdowns due to normal deterioration of the same, nor is it responsible for expenses, delays or damages in any way produced, directly or indirectly as a consequence of such failures or breakdowns.
If due to force majeure, fortuitous reasons or reasons beyond the control of the lessor, the vehicle cannot be delivered on the agreed date, this will not give the right to any compensation, except for the return by the lessor to the lessee of the amount paid as a reservation .
The lessor does not assume any responsibility towards the lessee, for the lessee's car that is, as free parking, on the lessor's premises during the rental period of the motorhome.
The lessor will respond unlimitedly in case of intent and gross negligence. In the case of slight negligence, the landlord will only respond in a limited way to the foreseeable damages established in the contract, to the extent that an obligation is breached whose fulfillment is of special importance to achieve the object of the contract (cardinal obligation). This measure of responsibility will also be valid in cases where obstacles arise for the provision of services when formalizing the contract.
The General Commercial Conditions displayed in the rental center at the time the rental period begins will be valid.

14. Jurisdiction

In the event of disputes derived from or related to the motorhome rental contract, it is agreed that the jurisdiction is that of the corresponding rental center.